FAQ’s

Orders are processed within 1 business day (Mon–Sat). Small and medium-sized items typically arrive within 1–3 business days after processing. Large items such as gazebos, pergolas, riding mowers, and generators are shipped by freight and typically arrive within 3–7 business days depending on your location. You can track your order using the tracking information sent to your email after your order ships. If your order has not arrived within 7 days, please contact us at Contact@lansaro.com.

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the Order Status section on our website. Please allow up to 48 hours for tracking updates to appear after shipment.

Yes! We offer free standard shipping on all U.S. orders with no minimum purchase required.

Currently, we only ship within the United States.

Orders placed before 11:00 PM CST (UTC−6) on business days (Mon–Sat) are processed the same day.

Yes. Oversized items — like gazebos, pergolas, riding mowers, and generators — are shipped by freight carrier. These orders typically arrive within 3–7 business days. The carrier will contact you to schedule a delivery appointment before arrival.

We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.

We accept Visa, Mastercard, American Express, PayPal, Google Pay, and Apple Pay. All transactions are fully secured and encrypted.

We do not currently offer financing or payment plans. All orders must be paid in full at checkout.

Yes, you can cancel your order before it ships. Please contact us as soon as possible at Contact@lansaro.com or +1 (316) 288-2645. Once an order has shipped, it cannot be canceled but may be returned under our 90-day return policy.

Please contact us immediately at Contact@lansaro.com or +1 (316) 288-2645 and we will do our best to accommodate changes before the order ships.

Yes. Our website uses industry-standard SSL encryption and PCI-DSS-compliant payment processors. We never store your full card details on our servers.

If you notice an error in your shipping address, contact us immediately at Contact@lansaro.com or +1 (316) 288-2645. If your order has not shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned before resending it.

If your package is marked as "undeliverable" and returned to us, we will contact you to arrange redelivery or issue a full refund.

We accept returns of both defective and non-defective items within 90 days of delivery. Simply contact us at Contact@lansaro.com or call +1 (316) 288-2645 to get started. For full details, visit our Refund and Returns Policy.

• For defective, damaged, or incorrect items — we cover all return shipping costs and provide a free prepaid return label.
• For change-of-mind returns — we provide a free prepaid return label on all approved returns.
• Once we receive and inspect the returned item, you will receive a full refund with no restocking fees within 7 business days.

Once we receive and inspect your return (within 72 hours of arrival), your refund will be processed within 7 business days. You will receive a full refund including any original shipping fees. We never charge restocking fees.

For exchanges, please email us at Contact@lansaro.com and we will guide you through the process.

Email us at Contact@lansaro.com with your order number and a photo of the damage. You do not need to return the item — we will send a replacement at no charge. If a replacement is unavailable, we will issue a full refund or provide an alternative of your choice.

Please email us at Contact@lansaro.com with your order number and a description of the issue. We will cover all costs to send you the correct item and provide a return label if needed.

No, we do not offer assembly services. All products are shipped unassembled and include detailed instructions to guide you through setup. If you have questions during assembly, our team is happy to help — reach us at Contact@lansaro.com or +1 (316) 288-2645.

Yes, all products include detailed assembly instructions in the package. Our team is also available to assist if you have any questions during the process.

Most walk-behind mowers and portable generators require minimal setup. Please follow the included manufacturer instructions carefully before first use, including checking oil levels and fuel requirements. If you have questions, contact us at Contact@lansaro.com.

Yes. All products sold on lansaro.com are covered under the original manufacturer's warranty. Warranty periods and coverage vary by brand and product. For more information, visit our Warranty & Replacement page.

Depending on the manufacturer, warranties typically cover defects in materials or workmanship, defective parts, and mechanical or electrical failures under normal residential use. Warranties do not cover misuse, improper installation, unauthorized modifications, or normal wear and tear.

Contact us at Contact@lansaro.com with your order number, full name, a description of the issue, and photos or videos if applicable. We will work with the manufacturer to resolve your claim as quickly as possible.

We do not sell replacement parts directly. However, if your product is under warranty, the manufacturer may ship replacement parts directly to you. Contact us at Contact@lansaro.com and we will help coordinate this for you.

Try clearing your browser cache and cookies, then reload the page. You can also try a different browser or device. If the issue persists, contact us at Contact@lansaro.com with details about the problem.

Take a screenshot of the error and email it to Contact@lansaro.com. Our team will investigate and resolve it as quickly as possible.